Raisa Kross Illustration is a family run operation.
Raya is the on who makes the art and replies on every enquiry (no robots involved). Her hubby helps her with printing, cutting, packing and posting online shop items and custom orders.
Lots of love, care and hand work involved in every item you see here on our shop and we appreciate and value each and every one of our customers and supporters.
Terms and Conditions
Please read before making your purchase.
When you purchase a product via the our website you are accepting the following terms and conditions which are legally binding.
Customers must provide their contact details including full name, e-mail, delivery address and other requested information. Customers warrant that the payment details provided when purchasing products are theirs and are valid and correct.
All product prices, shipping prices and payment transactions on the website are in Australian Dollars (AUD)
Returns / Cancellations / Change of Mind
Once an order is submitted we are unable to change or cancel the order. We do not give refunds if you simply change your mind or make a wrong decision.
SHIPPING - ART SHOP ITEMS
Your order purchased at our online art shop will be dispatched within 2 working days of receiving payment.
Please note, in rare circumstances and during peak seasons, we can receive a large volume of orders, which may result in processing or shipping delays.
At the moment, shipping is available only within Australia. If you would like to place a custom order with an overseas shopping destination please get in touch.
Online orders are shipped via Australia Post Regular post is usually received within 3 to 8 working days of postage.
Tracking is available only on Art Prints and Custom orders. We are not responsible for items damaged or lost by postal services.
CUSTOM ORDERS: DEPOSITS / PAYMENTS / SHIPPING
Raya accepts commissions, but only a limited number per month. Please get in touch for a custom quote and current processing times. – Portraits – Wedding Stationery – Custom Request (Art, Books, Other Projects)
To secure your spot we ask for a deposit:
- Custom Family Portraits – 100% of the quoted sum
- Wedding Stationery – 100% of illustration costs only. Prints are quoted separately. Payment for prints requered when all the files are approved by the customer and ready to be printed.
- Other commissions – on case bases
Shipping times and costs will be included when providing your with a custom quote.
Personal identification information – We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on the Website. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information – We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
How we use collected information – we may collect and use Users personal information for the following purposes:
- To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Website.
- To improve our Website We may use feedback you provide to improve our products and services.
- To process payments We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Website feature To send Users information they agreed to receive about topics we think will be of interest to them.
How we protect your information – We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on the Website.
Sensitive and private data exchange between the Website and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information – We do not sell, trade, or rent Users personal identification information to others. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Your acceptance of these terms
By using this Website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Website. Your continued use of the Website following the posting of changes to this policy will be deemed your acceptance of those changes.